Service level agreements (SLAs) for backup and recovery revolve around three key objectives

(1) Recovery Point Objectives

(2) Recovery Time Objectives

(3) Audit and Compliance Objectives

Explanation

Deciding which type of data protection to use requires an understanding of your application, user, and businesses service level agreements (SLAs). The SLAs are agreements between your administrative and business teams about how and when applications and data are accessible. These agreements define up-time (how long your applications are available), down-time (how long services or infrastructure can be offline), and can also include trouble ticket resolution times.