Preventing a Customer Representative from 'Going Native'

(1) Rotate the customer representative role periodically — cycling different users into the team so no single individual becomes overly integrated with the development culture

(2) Require the customer representative to attend regular meetings with end-user colleagues outside the development team to maintain their user perspective and report back on user priorities

(3) Establish a user panel or advisory group that the customer representative consults before prioritising requirements — providing a structured channel for wider user input beyond the representative's own viewpoint

Explanation

Three approaches to prevent 'going native': (1) Rotate the customer representative role — cycling different users into the team prevents any one person from becoming too embedded in the development culture; (2) Regular meetings with end-user colleagues — structured contact with the wider user community keeps the representative grounded in real user needs; (3) User panel or advisory group — a formal consultation mechanism ensures the representative's prioritisation decisions reflect broader user perspectives, not just their own evolved viewpoint. Preventing stand-up attendance or enforcing formal-only communication would undermine the agile collaboration model.