The BA is using 'Observation' (Job Shadowing) to elicit requirements. They notice the user is taking a shortcut that is not in the official manual. What should the BA do?https://go-math-science.com/computing/software-engineering/requirements-engineering/cbap-certification-practice-exams/cbap-practice-exam-1/the-ba-is-using-observation-job-shadowing-to-elicit-requirements-they-notice-the-user-is-taking-a-shortcut-that-is-not-in-the-official-manual-what-should-the-ba-dohttps://go-math-science.com/@@site-logo/logo-new.png
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The BA is using 'Observation' (Job Shadowing) to elicit requirements. They notice the user is taking a shortcut that is not in the official manual. What should the BA do?
publish date: 2026/03/06 08:11:40.760016 UTC
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Correct Answer
Document the shortcut as it may represent a more efficient 'actual' process
Explanation
The purpose of observation is to see the process as it really is, which often reveals better ways of working or hidden requirements.
