volume_mute

To solve the 30% 'Name Mismatch' rejection rate, the BA suggests changing the 'Contract Signing' process. Which change provides the HIGHEST value to the organization?

publish date: 1969/12/31 00:00:00 UTC

volume_mute

Adding a text field in the CRM for staff to 'double check' the name.

Implementing a mandatory 'Utility Bill Upload' step where an OCR tool matches the bill name to the contract name before the survey begins.

Instructing the Sales team to ask customers for their middle names.

Creating a 'Correction Task' at the end of the process to fix names before the Grid Application.

Correct Answer

Implementing a mandatory 'Utility Bill Upload' step where an OCR tool matches the bill name to the contract name before the survey begins.

Explanation

This is a 'Process Optimization' decision. Solving the problem 'at the source' (Point of Entry) prevents 30% of failures downstream, protecting the $14M WIP and reducing the manual effort of rework. This reflects the 'Requirements Analysis and Design Definition' domain task of 'Define Design Options' by identifying improvements that increase the value of the solution.

Reference

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CBAP Practice Exam #12