While defining the 'Future State', you are tasked with identifying 'Business Objectives'. One objective is: 'Improve customer satisfaction scores.' According to BABOK standards for Strategy Analysis, what is missing from this objective to make it valid for a CBAP scenario?https://go-math-science.com/computing/software-engineering/requirements-engineering/cbap-certification-practice-exams/cbap-practice-exam-5/while-defining-the-future-state-you-are-tasked-with-identifying-business-objectives-one-objective-is-improve-customer-satisfaction-scores-according-to-babok-standards-for-strategy-analysis-what-is-missing-from-this-objective-to-make-it-valid-for-a-cbaphttps://go-math-science.com/@@site-logo/logo-new.png
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While defining the 'Future State', you are tasked with identifying 'Business Objectives'. One objective is: 'Improve customer satisfaction scores.' According to BABOK standards for Strategy Analysis, what is missing from this objective to make it valid for a CBAP scenario?
publish date: 2026/04/20 20:07:9.593951 UTC
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Correct Answer
A quantitative measure and a specific timeframe for achievement
Explanation
To be useful in strategy, objectives must be SMART (Specific, Measurable, Achievable, Relevant, and Time-bound).
