volume_mute
The BA discovers that 25% of store-fulfilled orders are incorrect. Before finalizing the RFID design, what decision-support activity should the BA perform to address the root cause?
publish date: 2026/04/27 21:27:24.104744 UTC
volume_mute
Correct Answer
Perform an 'Observation' (Shadowing) of the store fulfillment process to identify where errors occur.
Explanation
To solve a specific performance issue (high return rate), the BA must analyze the current process (Solution Evaluation) to ensure the new design addresses the human or procedural errors, not just the technology.
Reference
go-math-science.com