volume_mute

Which elicitation technique is best suited for uncovering 'tacit knowledge' that stakeholders may find difficult to explain verbally?

publish date1969/12/31 00:00:00 UTC

volume_mute

Correct Answer

Observation

Explanation

Observation (Job Shadowing) allows a BA to see how tasks are actually performed, uncovering steps that stakeholders might perform unconsciously.

Reference

go-math-science.com


Quizzes you can take where this question appears