CBAP Practice Exam #9

A BA is measuring the performance of a new software tool and finds that while it is technically sound, employees are not using it as intended. This is an example of:

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A technical solution limitation.

An enterprise limitation.

A failure in requirements verification.

A lack of solution validation.

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Correct Answer

Explanation

Which task involves determining if a solution is actually meeting the business needs and providing the expected value?

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Measure Solution Performance

Analyze Performance Measures

Assess Solution Limitations

Assess Enterprise Limitations

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Explanation

A BA identifies that a bug in the software is causing a 5% delay in transaction processing. This is classified as a:

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Stakeholder limitation.

Solution limitation.

Contextual constraint.

Transition requirement.

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Explanation

What should a BA do if they discover that the actual value of a solution is significantly lower than the potential value estimated in the business case?

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Change the business case to match the reality.

Identify the root cause of the performance gap and recommend actions.

Inform the sponsor that the project was a failure.

Do nothing, as the solution is already implemented.

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Explanation

Which of the following is a 'Qualitative' performance measure?

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The number of support tickets closed per day.

The average time to process an order.

Stakeholder satisfaction scores from a survey.

The total cost of maintenance.

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Explanation

A BA is performing 'Assess Enterprise Limitations'. Which of the following is an 'Internal' enterprise factor?

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Changes in government regulations.

The organization's hierarchy and reporting structure.

A new competitor entering the market.

The cost of cloud computing services.

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Explanation

Which technique is MOST useful for identifying the underlying cause of a solution performance problem?

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Vendor Assessment

Root Cause Analysis

Financial Analysis

Prototyping

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Explanation

The task 'Recommend Actions to Increase Solution Value' can result in several recommendations. Which is NOT a standard recommendation?

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Do nothing.

Retire the solution.

Hire more developers.

Organizational change management.

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Explanation

A BA is evaluating a 'Pilot' version of a solution. This is an example of evaluating a:

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Full release solution.

Prototype or proof of concept.

Retired solution.

Requirement baseline.

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Explanation

Which performance measure refers to the 'speed' at which a solution performs a task?

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Accuracy

Throughput

Reliability

Efficiency

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Explanation

In the BACCM, the 'Value' concept in Solution Evaluation refers to:

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The cost to build the software.

The realization of benefits and the reduction of negative impacts.

The number of hours the BA worked.

The salary of the project sponsor.

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Explanation

A BA finds that stakeholders have different perceptions of what 'success' looks like for the current solution. What should the BA do?

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Pick the perception of the loudest stakeholder.

Use the original performance metrics from the business case to provide an objective baseline.

Stop the evaluation until they agree.

Write a new set of metrics.

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Explanation

Which 'Solution Evaluation' task should be performed when the enterprise is ready to decommission a legacy system?

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Measure Solution Performance

Assess Enterprise Limitations

Recommend Actions (specifically Retirement)

Analyze Potential Value

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Explanation

When assessing enterprise limitations, the BA identifies that the current IT department lacks the skills to support the new cloud solution. This is a gap in:

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Organizational Culture.

Operational Capability.

Regulatory Compliance.

Technical Debt.

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Explanation

Which of the following is an example of an 'External' limitation discovered during solution evaluation?

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Slow database response times.

Poor user interface design.

A new data privacy law (e.g., GDPR) that the solution does not comply with.

High employee turnover.

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Explanation

A BA is using 'Data Mining' during solution evaluation. What is the goal?

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To find hidden patterns or trends in the solution's performance data.

To delete old data to save space.

To write new requirements for a different project.

To model the business process.

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Explanation

The 'Stakeholder Impact Analysis' is a key element of which task?

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Assess Enterprise Limitations

Trace Requirements

Define Future State

Verify Requirements

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Explanation

A BA discovers that users are creating 'shadow systems' (spreadsheets) because the main solution is too difficult to use. This is a result of:

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Excellent user innovation.

A solution limitation (usability) causing an enterprise limitation (workarounds).

A technical bug.

A lack of project funding.

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Explanation

Which task ensures that the performance data collected is actually reliable and accurate?

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Measure Solution Performance

Analyze Performance Measures

Approve Requirements

Validate Requirements

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Explanation

If a solution is performing perfectly but the business context has changed so that the need no longer exists, what should the BA recommend?

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Keep the solution because it works well.

Retire the solution.

Change the business context back.

Rewrite the requirements.

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Explanation

A BA is using 'Benchmarking' during Solution Evaluation. What is the BA doing?

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Comparing the solution's performance against industry standards or competitors.

Calculating the weight of the hardware.

Asking the developer to sit on a bench and think.

Drawing a process map.

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Explanation

Which of the following is a limitation related to 'Organizational Structure'?

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The database is too small.

The reporting lines between departments prevent the efficient flow of information required by the solution.

The users don't like the color of the home screen.

The internet speed is slow.

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Explanation

What is the outcome of the 'Assess Solution Limitations' task?

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A list of retired requirements.

A set of identified barriers within the solution that prevent value realization.

A signed project charter.

A new budget for next year.

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Explanation

A BA identifies that the solution is providing 20% more value than expected. What should the BA do?

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Nothing, as things are going well.

Document the success and identify if these positive factors can be applied elsewhere.

Tell the sponsor to decrease the budget.

Wait for something to go wrong.

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Correct Answer

Explanation

Which technique is used to determine if the financial benefits of a solution outweigh its ongoing costs?

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Decision Analysis

Cost-Benefit Analysis

Interface Analysis

Use Case Modeling

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Explanation

A BA is performing 'Analyze Performance Measures' and realizes the data shows a significant 'Variance'. What is variance?

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The total cost of the project.

The difference between expected performance and actual performance.

A type of software bug.

The number of stakeholders involved.

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Explanation

Which stakeholder is MOST likely to be interested in the 'Total Cost of Ownership' during solution evaluation?

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End User

Developer

Project Sponsor

Regulator

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Explanation

When a BA recommends 'Organizational Change Management' (OCM), what are they trying to fix?

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A technical bug in the database.

The enterprise's ability to adopt and adapt to the change.

The project's finish date.

The company's logo.

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Explanation

In Solution Evaluation, what is 'Solution Validation'?

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Checking that the code is correct.

Ensuring that the solution actually solves the business problem it was intended to solve.

Getting a signature from the BA.

Testing the system for bugs.

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Explanation

What is the final goal of the entire 'Solution Evaluation' knowledge area?

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To produce more documentation.

To ensure that the organization realizes the maximum possible value from its investments.

To finish the project and move on.

To find someone to blame for performance issues.

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