A BA discovers that users are creating 'shadow systems' (spreadsheets) because the main solution is too difficult to use. This is a result of:https://go-math-science.com/computing/software-engineering/requirements-engineering/cbap-certification-practice-exams/cbap-practice-exam-9/a-ba-discovers-that-users-are-creating-shadow-systems-spreadsheets-because-the-main-solution-is-too-difficult-to-use-this-is-a-result-ofhttps://go-math-science.com/@@site-logo/logo-new.png
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A BA discovers that users are creating 'shadow systems' (spreadsheets) because the main solution is too difficult to use. This is a result of:
publish date: 2026/04/27 21:09:18.795261 UTC
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Correct Answer
A solution limitation (usability) causing an enterprise limitation (workarounds).
Explanation
When a solution fails to meet user needs, they often develop workarounds, which is a key indicator of a performance gap that the BA must address.
