An organization has a business requirement to increase 'Customer Satisfaction' by 20%. The BA finds that the current satisfaction is 60%. Which metric represents the 'Future State' target?https://go-math-science.com/computing/software-engineering/requirements-engineering/cbap-certification-practice-exams/cbap-practice-examp-2/an-organization-has-a-business-requirement-to-increase-customer-satisfaction-by-20-the-ba-finds-that-the-current-satisfaction-is-60-which-metric-represents-the-future-state-targethttps://go-math-science.com/@@site-logo/logo-new.png
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An organization has a business requirement to increase 'Customer Satisfaction' by 20%. The BA finds that the current satisfaction is 60%. Which metric represents the 'Future State' target?
publish date: 2026/03/08 06:54:48.359882 UTC
volume_mute
Correct Answer
72%
Explanation
An increase by 20% of the current state means 60 * 1.20 = 72
